SHIPPING + RETURNS
O R D E R S
WE OFFER FREE SHIPPING!!
We want to boost your aura and let you glow without shipping hassles slowing down your frequency.
How can I check the status of my order?
You will receive email notifications when you order has been confirmed, shipped, and delivered.
How long will it take for my order to be delivered?
We offer Standard Ground Shipping- depending on location Anywhere from 2-7 days. We primarily ship through Fed Ex. After leaving our facility, FED EX typically delivers in 3-7 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Once the package has left Supreme Aura's facility and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors.
At this time, we are unable to ship to APO addresses and freight-forwarding companies.
When will my credit card be charged?
Your credit card will be charged within 24 hours of placing your order.
How do I cancel my order?
If you would like to cancel your order, please email email@example.com with your order information.
O R D E R I S S U E S
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
If your order arrives damaged or defective, please contact us immediately so we are able to assist you and resolve the issue. We will happily replace any damaged items, however a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund. At this time, we are not able to refund items that arrive damaged.
R E F U N D S
What is your return policy?
We are a small business and DO NOT OFFER RETURNS do to the delicate ingredients in the products. If you feel that you MUST speak to someone regarding your purchase and insist on a return we are willing to discuss on a case by case senario. Please email GLOW@SUPREMEAURA.ORG
HEADER 'RETURN INQUIRY'
How will I be refunded?
You will be refunded to your original form of payment upon conversation on case by case terms.
How long does it take to process a return?
Refunds usually take 5-7 business days to show up on your statement.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer returns within 10 days of purchase back to your original form of payment. To return, please pack the items safely back into the original packaging and request a pre-paid return label enclosed in your order email above. Once we receive the package and inspect the product(s), the total amount will be refunded in the original form of payment. Unfortunately, we are unable to offer exchanges at this time.
Adaptonol is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Adaptonol.
Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.
P A Y M E N T
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Amazon Pay, Google Pay and PayPal.
All prices are in USD. Payment for international orders will be processed at the current exchange rate and will appear so on your bank statement.
Where does SUPREME AURA ship?
We currently only ships to the US and outlying islands. Stay tuned for international wholesale accounts. For wholesale opportunities, please email us at: firstname.lastname@example.org